Careers

Job Description

To work with the Head, Student Services, Singapore (Cambodia) International Academy Co., Ltd. (SCIA), a Cambodia registered subsidiary of SIM International Pte. Ltd.).

The Officer, Admission & Student Services, reports to the Head, Student Services, and is responsible for:

• Assisting with the administrative processes for SCIA K12 schools to ensure smooth operations and good customer satisfaction, including, though not limited to, collection of fee payment by customers
• Engaging customers and address students’ and parents’ feedback and concerns
• Supporting the Academic and Student Recruitment Teams in communicating school announcements and information to parents and students

1. MAJOR DUTIES & RESPONSIBILITIES

• 1. Specific (90%)
• Performing a variety of administrative duties to support the running of reception counter and K12 schools SCIA
• Provide support to customer, ranging from enquiries, collection of payment, documents, referral to relevant SCIA staff, etc
• Sorting and filing of records, documents, mail and other materials
• Maintenance of information systems to keep track of student data
• Prepare documentation – letters, reports, lists, rosters for internal and external use
• Create, update and maintain student records, documentations and results
• Operate MS Office (Excel, PowerPoint, Word and Outlook) to enter, retrieve or archive information
• Work with other divisions to support external and internal events
• Answer telephone calls and emails with clarity and professionalism
• Greet and direct all visitors as appropriate
• Convey information both verbally and in writing
• Welcome visitors by greeting them in person or on the telephone; Answering or referring inquiries to the right department
• Coordinating the correspondences within SCIA and visitors, vendors, and parent communication
• Keeping, receiving and delivering documents in/out of the school with proper log records.
• Coordinating the morning arrival of the students with the attendance record and reporting to the student service team
• Coordinating the early dismissal student with the logistic, paperwork, and communication
• Coordinate the late drop-off of small students with the late slip and by escorting them to the right classrooms for small students
• Coordinating the school dismissal procedures for all students
• Coordinating the late pick-up of students on a daily basis
• Coordinate the daily CCA, ASC, and weekend Enrichment, with administrative and communication
• Coordinating the Lost and Found procedure as a receiver, keeper, tracker
• the Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
• Maintains good communication and workflow amongst work teams by gathering feedback and communicating with them to take corrective actions

2. General (10%)

• Perform other functions as necessary or assigned by Reporting Officer.
• Assist Reporting Officer in any projects or tasks in relation to company goals and objectives.
• Participate in management meetings and school-wide events.

Job Requirement

(a) Academic Education / Training / Experience

• A degree in business administration, finance, marketing or related fields is preferred.
• Experience in school administration, customer service or a similar role.
• Good inter-personal, communication and customer service skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to work independently and with cross-functional teams.

      (b) Personal Attributes 

• Meticulous, self-motivated and responsible team player
• Friendly, patient and service-oriented
• Willing to be stationed in Phnom Penh, Cambodia
• Willing to work flexibly in dynamic and fast-paced environment
• Excellent interpersonal, communication and presentation skills
• Ability to think strategically
• Ability to work independently, as well as in collaboration with others
• Ability to “think outside the box” in identifying problems and implementing solutions
• Works well under pressure, well organised and with strong attention to details
• Ability to multitask and manage tight deadlines